Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to processing and shipping your order as quickly as possible.

Order Processing

Orders are processed within 1–3 business days(Monday through Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that processing time is separate from shipping time.

Shipping Rates

Shipping costs are calculated at checkout based on the shipping method selected and the destination.

Free standard shipping is available on orders of $100 or more (before taxes and discounts).

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

  • Standard Shipping: 3–7 business days
  • Expedited Shipping (if available): 1–3 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Delays

While we make every effort to ensure timely delivery, shipping delays may occur due to weather, holidays, carrier delays, or other circumstances beyond our control.

If your package is delayed, please use the tracking information provided or contact us for assistance.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error, please contact us immediately. We will do our best to update the address before your order ships.

Lost or Stolen Packages

Once an order has been shipped, it becomes the responsibility of the shipping carrier.

If your tracking information indicates your package has been delivered but you have not received it, please:

  • Verify the shipping address.
  • Check with household members or neighbors.
  • Contact the shipping carrier.
  • Reach out to us if you need additional assistance.

We are not responsible for lost or stolen packages confirmed as delivered by the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 72 hours of delivery and include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the shipping box and packaging

We will work with you to resolve the issue as quickly as possible.

Questions

If you have any questions regarding your order or shipping, please contact us at:

Email: poppymayboutiquee@gmail.com

We are happy to assist you and appreciate your support of our small business!