Refund policy

Return & Exchange Policy

Thank you for shopping with us! We want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, items must:

  • Be unworn, unwashed, and unused.
  • Have all original tags attached.
  • Be free of stains, odors, pet hair, makeup, or other signs of wear.
  • Be returned in their original packaging whenever possible.

A valid order number or proof of purchase is required for all returns.

Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Intimates, swimwear, earrings, or other items marked as non-returnable for hygiene reasons

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery with your order number and photos of the item. We will work quickly to replace the item or issue a full refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or the item arrived damaged or defective.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days. Depending on your financial institution, it may take additional time for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you need a different size or color, please contact us. Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund once the original item is returned and approved.

How to Start a Return

To request a return or exchange, please email us at poppymayboutiquee@gmail.com within 30 days of delivery. Include the following information in your email:

  • Your full name
  • Order number
  • Item(s) you wish to return
  • Reason for the return
  • Photos (if the item is damaged, defective, or incorrect)

Once your request has been reviewed and approved, we will email you the return instructions and the appropriate return shipping address.

Please do not send items back without first contacting us, as unauthorized returns may be delayed, refused, or ineligible for a refund.

Thank you for supporting our small business! We truly appreciate your order and are committed to providing exceptional customer service.